We, at Passport, want to help you move your brand forward. We have over 20 years of experience developing high-impact uniform, corporate apparel, rewards and loyalty programs as well as fulfillment and distribution programs. Leverage our experience to creatively promote your brand to your employees, suppliers, distributors, and customers.
Moving Brands Forward
All of our programs are built on an all-inclusive basis to provide you with the most innovative and cost-effective solutions that protect, promote and extend the value of your brand.
We want you to focus on your brand while we take care of the rest.
Dedicated Account Managers
Our account managers virtually become one of your employees. We believe they are an extension of your company, your team, and your brand. Therefore, we handpick each manager based on industry experience to create the perfect partnership. Together you will develop comprehensive lines of products tailored to your demographics, job functionality and industry trends, including apparel, accessories and promotional merchandise. Also, your account manager monitors industry market trends to suggest new products keeping product lines interesting and varied.
Global Strategic Sourcing
Our mission: To remain a low cost supplier. Our solution: To maximize our buying power. At Passport, we leverage our entire portfolio of client volume to provide you with the lowest cost possible.
As a member of ASI and PPAI, we have access to over 3,600 suppliers nation wide. With the appropriate product volume, we have the ability to direct source overseas. To stay on top of industry changes and trends, our procurement department staff attends major promotional product expositions and meets with individual suppliers 2-4 times a year to review exciting new products.
Throughout years of working with many suppliers, we have developed a “preferred vendor list.” Approved suppliers have been certified by our procurement department, offer exceptional customer service and value added services such as Rush order services,, free set ups, complimentary virtual proofs, and discounted freight charges.
Our industry experts partner with you to source and merchandise perfect lines of:
- Corporate apparel with cutting-edge designs, styles, fabrics and sizes
- Well-tailored uniforms, ensuring your employees durability, comfort and protection
- Over 650,000 promotional product options
- Internationally recognized branded merchandise
- Gift cards from the nation’s most well respected retail and restaurant chains
Creative Services
In moving your brand forward, we ensure the maintenance of your unique brand integrity and consistency while developing the most innovative solutions available. Our multi-talented team of graphic designers can craft everything from logo design and custom packaging to comprehensive promotional marketing campaigns. Our team expertly promotes your brand through: online stores, catalogs, electronic flyers, direct mail, digital shoots and image enhancement, and screen print and embroidery design concepts. At Passport, we give you all the tools and resources necessary to maximize your program’s return on investment.
E-Commerce
Our cutting edge graphic and web design departments combined with our unique proprietary shopping cart feature offer you great flexibility in your online store customization and design.
Experience:
- Seamless integration with front-end procurement and accounting systems
- Effortless brand and multiple brand management
- Variable pricing grids
- Real-time inventory status
- Various payment options, derivatives, and multiple currency management
- Royalty management
- Website access control
- Secure, redundant web site hosting on an Internet backbone
- Website traffic statistics
Fulfillment and Distribution
We have developed a state-of-the-art infrastructure dedicated to managing your fulfillment needs so you remain in total control of your program with a minimum of involvement on your part. A host of reports is available to cover every aspect of your program and provide you with the exact data you need to assess its value.
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Predictive inventory analysis/forecasting based on individual buying patterns and other factors including:
- Seasonality
- Usage
- Turnover Ratios
- Demographics
- Size Mix
- Safety stock levels based on historical usage
- Web analytics
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Standard and customized reports provided on-demand or monthly including:
- Call Center Activity
- Orders by Source
- Sales by SKU
- Shipment Performance
- Stock Status by SKU
Best-in-class Contact Center
Even in our digital era, there is no substitution for a human voice. Therefore, at Passport we complement all of our programs with our own full service contact center to provide responsive customer support. Our Automated Call Distribution software provides us with live data on the calls in queue, allowing us to shift resources as required and minimize wait time. Our contact center offers you:
- Trilingual capabilities: English, French and Spanish
- Transparent service so your company name is promoted to your customers, not ours
- Toll-free number management
- Order entry for phone, mail and fax orders
- Rush order processing and management
- Order inquiry and tracking
- Returns and exchange processing