Contact Center
Passport International utilizes its own full service contact center to support customer needs. With this in-house facility, professionally trained staff provides responsive customer support.
Benefits
- Dedicated account managers to support its one-on-one approach to customer relations
- Transparent service so that its clients’ names are promoted to customers, not Passport’s
- Professional staff, trained in the specific needs of individual clients
- Trilingual capabilities with fluent French and Spanish speaking representatives
- Toll free number management
- Customized Automated Call Distribution (ACD) routing
- Order entry for phone, mail and fax orders
- Rush order processing and management
- Order inquiry and tracking
- Returns and exchange processing
- Live chat for real-time, online inquiries
Implementation
- Turn key contact center solutions can be created within three weeks from initial contact.
Success Story
Passport International, Ltd. was selected by a large Canadian retailer to provide bilingual contact center support for a special marketing initiative targeting their very best clients.
Customer care representatives needed to speak French and English fluently, provide the highest levels of customer care, and be able to answer detailed questions about a sophisticated product offering. Passport’s attention to detail assured the client that each call would be handled seamlessly.